An Update, A Joke and A Lesson Learned

Well the ripple effect has settled down.

After several friends & family laughed at my pharmacy breakout, they urged me to contact CVS and complain. So I did. I went online and submitted my complaint. A short while later, I received this response:

Dear Mrs. LeBon:

Thank you for contacting us regarding your experience at the Dallas, TX
CVS/pharmacy.

We appreciate the time that you have taken to express your thoughts on
our company. At CVS, customer input plays an important role in
influencing how we run our business. Therefore, I have advised the
District Manager of your comments. She will be reviewing
them with her staff at their next meeting.

Again, Ms. LeBon, we appreciate the fact that you have taken the time
to inform us of your concerns and have given us the opportunity to
address them. CVS has a commitment to service. Each customer is
valued, and we thank you for bringing this to our attention.


Sincerely,


CVS Customer Relations

Well ain't that nice?

The next day, I have a voicemail from the district manager. We trade a couple of calls and finally hook up. She offers nothing more than an apology and expresses her embarrassment about the situation. She assured me that conversations have occurred with the employees that were involved. She went on to tell me how when she first got the email that she was sure someone was playing a joke on her. She sounded as if she didn't believe me at times. While I appreciate their quick attentiveness, I didn't feel like the situation really had been resolved. Not that I could really get anything out of it -- what was I going to get? Free Extra Bucks? Nahh.... At least I did some civic duty.

Fast forward a couple of days....

My Eldest heard of my experience of CVS. It obviously set into her psyche. My father in law picks up My Eldest from school. They leave school without the Wonder Woman tin lunchbox she takes almost every day. They realize there's no lunchbox so they head back to school and venture unescorted into the classroom. Lights are out. School is empty. Quiet. My Eldest sees her lunchbox, grabs it, and orders, "c'mon, Pop. Let's get outta here. They're gonna lock this place up in an hour!"

Luckily they didn't get locked in church! Glad she learns from others....